Here at Junior Couture, we take pride in our brands & products. If you are not completely satisfied with your order and wish to return an item you may do so within 21 days of receiving your order for a full refund.
HOW TO RETURN YOUR ITEMS TO US
- You can request a return for your order via our website. Go to ‘Order History’ under ‘My Account’ then choose the order you wish to return and select 'Request Return.'
- Arrange your return collection with our team, who will book the return labels & share them with you. This service has a charge which will be deducted from the total value of the returned item(s) – depending on the country and currency paid.
- Please note that it is the customers' responsibility to return the item(s) to us within 21 days of receiving the order. Any items received after 21 days will not be accepted and will be returned to you.
- If you wish to return within Dubai, our team will arrange to send one of our fleet of drivers to collect the item (s) from you for a fee of 20AED or alternatively you can visit our store free of charge.
- All returns should be via a traceable method as we are not responsible for losses.
CONDITIONS FOR RETURN
- Items must be returned unworn in their original packaging with all labels still attached.
- Shoes must be in their original, undamaged box as they are considered part of the item.
- We will not accept products that have been used, damaged or washed.
- All returns must be accompanied with the original order confirmation.
- Please note that we reserve the right to refuse returns if they are received after 21 days or do not comply with any of the above mentioned conditions.
WHAT HAPPENS NEXT?
- Once your return is received & inspected, you will receive a confirmation email from one of our customer service representatives.
- If your order was paid by debit or credit card, your refund will be credited back to your card within 3 to 5 working days or directly to your digital wallet for immediate use.
- Please note that this is only an estimate, and the processing time is dependent on the issuing bank, we suggest that you contact your bank directly if the refund takes longer than the specified timeframe.
- If your order was placed as Cash on Delivery, the refund will be credited to your digital wallet which will be valid to use for 12 months.
We do not offer exchanges, we advise you to place a new order and request a return for your original order as the items may sell out in the time it takes for us to receive your return. Please note that we cannot reserve any items.
Junior Couture, CBD Building, Sheikh Zayed Road, Dubai, United Arab Emirates